Once an order is confirmed, our processing stage begins with a detailed review of your design, measurements, materials, and custom requirements. Our team will finalise artwork approvals, confirm specifications, and schedule production accordingly. Clear communication is maintained throughout this stage to ensure accuracy and minimise delays, giving you confidence that every detail is handled professionally before fabrication starts.
Lead time varies depending on the type of signage, materials selected, design complexity, and order quantity. Standard signage typically requires a shorter turnaround, while customised or premium signage may take slightly longer to ensure quality finishing and durability. We always provide an estimated lead time upfront and keep customers informed of progress, allowing you to plan your timeline with clarity and peace of mind.
For installation, our experienced team ensures each signage is installed safely, neatly, and in the correct position for maximum visual impact and functionality. Site conditions, access, and mounting requirements are carefully considered to achieve a clean and professional result. From preparation to final placement, we focus on precision and workmanship, ensuring your signage is ready to make a strong impression the moment installation is completed.
Warranty
Our products are covered by a limited warranty to ensure peace of mind and confidence in your purchase. The warranty applies to manufacturing defects and workmanship issues under normal usage conditions, subject to specific terms and conditions. Coverage period may vary depending on materials used such as acrylic, aluminium composite panel, stainless steel, or other finishes. This warranty does not cover damages caused by misuse, improper installation by third parties, accidents, or normal wear and tear. Full warranty details will be provided upon order confirmation.
Refunds
Refunds are considered on a case-by-case basis and are applicable only under specific circumstances, such as incorrect items supplied or verified manufacturing defects. Due to the customised nature of our signage products, refunds are generally not applicable once production has begun. Any approved refund will be processed after the item is returned and inspected, in accordance with our refund policy. We aim to handle all refund requests fairly, transparently, and professionally.
Exchanges
Exchanges are available if the product received does not match the confirmed order specifications or if there is a proven defect upon delivery. Requests for exchange must be reported within a specified timeframe after receiving the item, and the product must be in its original condition. Customised items cannot be exchanged for design changes or personal preference after production. Once approved, replacement items will be produced and delivered according to the agreed timeline.
Need help?
If you need assistance at any stage — from enquiry and design consultation to order tracking and after-sales support — our team is ready to help. We encourage customers to reach out for clarification on products, materials, lead time, installation, or policies. Prompt communication helps us resolve issues efficiently and ensures a smooth, hassle-free experience. Your satisfaction remains our priority.
Our signage prices vary depending on the type, size, materials, design complexity, and installation requirements. Standard signage starts from an affordable range, while customised or premium signage is priced according to specifications. For an accurate quotation, we recommend contacting our team with your design ideas or requirements.
Our signage is designed for long-term use and crafted using durable materials such as acrylic, aluminium composite panel, stainless steel, PVC foam board, and high-impact materials. With proper care and correct installation, most signage can last for several years, whether used indoors or outdoors, depending on environmental conditions.
Installation methods depend on the signage type and surface. Some signage comes with ready-to-install fittings such as screws, standoffs, or adhesive backing, while others may require professional installation. We also provide installation services to ensure safe, precise, and clean placement for the best visual result.
Processing and lead time depend on design approval, materials, and order complexity. Generally, standard signage takes a shorter turnaround, while customised signage may require additional time. Installation is scheduled once production is completed, and we will provide an estimated timeline during order confirmation.
Yes, our signage products come with a limited warranty that covers manufacturing defects and workmanship, subject to terms and conditions. Warranty coverage may vary depending on the materials used and installation method. Full warranty details will be shared upon confirmation of your order.
Absolutely. Customisation is one of our core services. You may customise the size, colours, materials, fonts, finishes, and design style to suit your brand or home aesthetics. Our team will guide you through the design process to ensure the final product meets your expectations.
PlatzeHaus brings almost 20 years of experience in signage solutions, serving thousands of clients nationwide since 2007. We are committed to quality craftsmanship, reliable materials, professional installation, and responsive customer support. Our focus is on delivering signage that is both visually impactful and built to last.
You can start by contacting us via WhatsApp, email, or our website enquiry form. Share your signage requirements, reference images, or ideas, and our team will assist with design consultation and quotation. Once the design and quotation are approved, production will begin, followed by delivery or installation as scheduled.